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Business Seminar

As part of our Continuous Professional Development program the Society organised a Business seminar on the subject of customer relations. Held on Thursday 8th November at the Walsall Leather Museum speakers were:

Chris Estall – ‘Complaints and difficult customers - a certainty if you’re in business

                   Dealing with customers

                   When to take the softly softly approach

                   Being firm but fair

Steve Marks – SMS Liaison Officer

                   The SMS complaint procedure

                   Case Studies from real events and how they were resolved

Brian Jones, Walsall Trading Standards – ‘Your rights and those of your customer’

                   Clarification of the Doorstep Selling Regulations

                   Distance Selling

After the seminar members were taken on a guided tour of the Leather Museum.